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Issue Info: 
  • Year: 

    2023
  • Volume: 

    9
  • Issue: 

    1
  • Pages: 

    83-98
Measures: 
  • Citations: 

    0
  • Views: 

    45
  • Downloads: 

    0
Abstract: 

The purpose of this research is to investigate the impact of employees' destructive behavior on customers' Deviant behavior. This research is applied in terms of purpose and descriptive-survey in terms of nature of the method. The statistical population of the research includes the customers of National Bank branches in Ilam, according to Morgan's table, 384 people were selected for the research sample. The data collection tool in this research is a standard questionnaire whose validity has been confirmed by expert professors and its reliability has been confirmed using Cronbach's alpha coefficient. Lisrel software was used for data analysis. The results showed that the destructive behavior of employees has a positive and significant effect on the Deviant behavior of customers in the branches of National Bank of Ilam. Also, the dimensions of employees' destructive behavior are: violation of laws, corruption of employees, lying to customers, retaliatory Behaviors and aggression at work also have a positive and significant effect on customers' Deviant attitudes in branches of National Bank of Ilam.

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Issue Info: 
  • Year: 

    2020
  • Volume: 

    13
  • Issue: 

    1 (49)
  • Pages: 

    197-224
Measures: 
  • Citations: 

    0
  • Views: 

    1208
  • Downloads: 

    0
Abstract: 

Introduction Political Behaviors are profit-making nature and the appearance of such Behaviors in the organization will create a disruptive and destructive work environment and have increasingly negative effects on the organization. One of the most important consequences of managers 'political Behaviors is employees' negative reactions that lead to increased organizational costs (chen et al, 2017). Methodology This research is based on purpose was applied research and based on the nature of the method was descriptive-survey research. To select the research sample, using the Morgan table, 306 statistical populations were selected based on simple random sampling. The data collection tool is standard questionnaires. The content validity of the research questionnaires was confirmed by experts and the reliability was confirmed by Cronbach's alpha coefficient. LISREL software was used for data analysis. Findings The results showed that managers' political Behaviors had a significant effect on employees' Deviant Behaviors. And structural equation modeling by LISREL software showed that managers' favoritism (0. 84), managers' forming a coalition (0. 80), managers 'willingness to control (0. 73), and managers' inattention (0. 78) on Behaviors Staff deviation has a direct, positive, and significant impact. Conclusion Managers' political Behaviors have unpleasant and negative consequences for the organizations which lead to the reduction of their employees' productivity, dismissal, impatience and so on. Therefore, to avoid political Behaviors in the organization, managers must formulate ethical principles and requirements in a clear and precise manner.

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Issue Info: 
  • Year: 

    2015
  • Volume: 

    7
  • Issue: 

    1
  • Pages: 

    0-0
Measures: 
  • Citations: 

    0
  • Views: 

    974
  • Downloads: 

    0
Abstract: 

The present study has been done based on three theories, namely Hirschi’s Social Bond Theory, Gottfredson and Hirschi’s General Theory of Crime, and Agnew’s General Strain Theory, to investigate the effect of variables associated with these theories on Deviant behavior among Tehran and Allameh Tabatabai university Students. To this end, attempt was made to develop a conceptual model based on the theoretical and empirical background of the present study for analyzing the structural relationships among the variables and constructs under investigation. Therefore, 440 students from the universities of Tehran and Allameh tabataba’i were selected using random sampling method, and the questionnaires were administered to them. Goodness of fit indices in the structural equation modeling showed that when general strain variables are considered as exogenous independent variables, self- control and social bond variables are considered as mediators variables and the Deviant behavior variable is considered as the dependent variable, the model-data fit will besatisfactory, indicating fitness between the empirical data and the hypothetical model. Based on indirect and direct coefficients, general strain and its components and social bond have had the greatest role in accounting for the dependent variable, with self-control having the smallest effect.

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Issue Info: 
  • Year: 

    2018
  • Volume: 

    7
  • Issue: 

    23
  • Pages: 

    157-178
Measures: 
  • Citations: 

    0
  • Views: 

    659
  • Downloads: 

    0
Abstract: 

The aim of this research was to identify physical education teachers’ Deviant Behaviors by mix method. Qualitative data were collected from 17 experts using depth interviews, that analyzed by using directed content analysis technique. The 38 generated code categorized in 17 families, 12 super family and four dimensions based on Robinson and Bennett (1995) typology of Deviant workplace behavior. This four dimension was professional commitment deviance, property deviance, personal deviance and political deviance. In quantitative phase, 97 Physical education teachers completed the researcher made questionnaire with online. The result of one sample T-test in super family level showed nine themes out of 12 have mean above three and only three of the themes are less than three. Also, professional commitment deviance and property deviance were moderate, and, personal deviance and political deviance were above the average. Findings can be used in corrective actions with Deviant behavior of physical education teachers.

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Author(s): 

Journal: 

VIRTUAL

Issue Info: 
  • Year: 

    621
  • Volume: 

    1
  • Issue: 

    1
  • Pages: 

    5-26
Measures: 
  • Citations: 

    1
  • Views: 

    151
  • Downloads: 

    0
Keywords: 
Abstract: 

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Issue Info: 
  • Year: 

    2020
  • Volume: 

    19
  • Issue: 

    76
  • Pages: 

    103-126
Measures: 
  • Citations: 

    0
  • Views: 

    560
  • Downloads: 

    0
Abstract: 

The main purpose of the present study is to investigate the effect of contextual factors on employees’ Deviant Behaviors. Considering purpose, the research is applied and based on the nature, it is a descriptive survey. The statistical population of the study is consisted of 280 personnel in a military organization in Tehran. To select the sample, using the Morgan table, 162 individuals were selected through simple random sampling. The data collection tools were standard questionnaires on research variables. The content validity of the questionnaires and their reliability were confirmed by experts and Cronbach’ s alpha coefficient respectively. The data were analyzed using LISREL software. The results showed that the underlying factors have significant effects on employees’ Deviant Behaviors. Also, political affiliation (0. 82), complexity of laws and regulations (0. 79), poor working culture (0. 76), and inappropriate labor market conditions (0. 73) significantly impact on employees’ Deviant Behaviors.

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Issue Info: 
  • Year: 

    2012
  • Volume: 

    9
  • Issue: 

    4 (35)
  • Pages: 

    5-26
Measures: 
  • Citations: 

    1
  • Views: 

    2111
  • Downloads: 

    0
Abstract: 

Crime patterns and styles show that crime is a gendered phenomenon. This study seeks to explain the gender gaps in Deviant Behaviors, using the general theory of crime and analyses the role of self-control in Deviant Behaviors of boys and girls. The present research was carried out through survey method and a statistical sample of 420 students of Orumieh University in the academic year of 2010-2011 was included in this study. The results of the mean difference test show that access to diversion opportunities and participation in Deviant Behaviors of the two genders are significantly different and the self-control mean of the two genders has been different, though not significantly. Moreover, the results of multivariate regression show that three variations of self-control, diversion opportunity, and the gender of respondents have significant impacts on their participation in Deviant Behaviors. Self-control variation, among three other main variables in this research, stands as the strongest predictor of boys’ and girls’ Deviant Behaviors.

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Author(s): 

MIRANDA D. | CLAES M.

Issue Info: 
  • Year: 

    2004
  • Volume: 

    33
  • Issue: 

    2
  • Pages: 

    113-122
Measures: 
  • Citations: 

    1
  • Views: 

    153
  • Downloads: 

    0
Keywords: 
Abstract: 

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Author(s): 

Issue Info: 
  • Year: 

    2021
  • Volume: 

    1
  • Issue: 

    1
  • Pages: 

    14-25
Measures: 
  • Citations: 

    1
  • Views: 

    11
  • Downloads: 

    0
Keywords: 
Abstract: 

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Issue Info: 
  • Year: 

    2023
  • Volume: 

    15
  • Issue: 

    4
  • Pages: 

    689-721
Measures: 
  • Citations: 

    0
  • Views: 

    25
  • Downloads: 

    0
Abstract: 

Objective In recent years, one emerging area of interest for researchers has been the study of Deviant Behaviors in marketing. The objective of this article is to provide an in-depth understanding of the progress in marketing Deviant behavior studies by conducting a comprehensive review of scientific articles in this field, utilizing text-mining methodologies.   Methodology We identified a total of 103 articles spanning the period from 1997 to 2021 through searches conducted on respected databases like Science Direct, Springer, Taylor & Francis, Emerald, Pro Quest, Sage, and Scholar. These searches were conducted using keywords such as "Deviant Behaviors of marketing" and "Marketing Deviance." Through a multi-stage screening process involving the examination of titles, abstracts, and keywords, our research team identified and selected a total of 72 articles pertinent to the subject of Deviant Behaviors in marketing for further text-mining analysis. Then, pre-processing of data was performed, and using cluster analysis, 6 optimal clusters were obtained according to Davies Bouldin index. Using the multi-attribute decision-making technique (SAW: Simple Additive Weighting), the most important roots were ranked in each cluster. Data were analyzed by RapidMiner and Matlab software.     Findings The findings revealed a growing interest in researching Deviant Behaviors in marketing, particularly in recent years. The analysis generated clusters of topics, including Job and Corporate Identity, Customer Orientation and Service Orientation, Consumer Behavior, Sales States and Behaviors, Marketing Interactions, and Neutralization Techniques. It is predicted that in the future years, research on marketing Deviant Behaviors will increase, and continue its upward and increasing trend. The analysis of the paper trends indicates that between 1997 and 2013, the majority of articles primarily emphasized the significance of consumer behavior in the context of marketing Deviant Behaviors. Considering that marketing Deviant Behaviors have a notable impact on consumer Behaviors, and consumers possess the potential to influence other customers, communities, and businesses, many researchers have previously introduced the concepts of marketing Deviant Behaviors and their effects on various aspects of consumer behavior. The observed trend underscores the prevalence of Deviant Behaviors within the marketing domain. This trend has evolved from initially introducing consumer behavior in marketing, shifting towards customer orientation and service orientation, and ultimately making its most significant contribution to the understanding of sales states and Behaviors. Given this trend, we can predict the future path of marketing Deviant Behaviors toward the investigation of sales states and Behaviors.   Conclusion This study highlights marketing Deviant Behaviors' categories and orientations and provides a roadmap for future inquiry on marketing Deviant Behaviors. Marketing Deviant Behaviors need to be properly managed by the organizations and managers. This study offers insight to managers by clustering techniques about the trend of marketing Deviant behavior research. By recognizing the contexts and major aspects of Deviant Behaviors in the organization, managers can take better and more effective steps to control and manage these Behaviors.

Yearly Impact: مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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